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PRESENTER:      Karen Smythe

COST:                  This is a free event for ASU members. Collection of your information is used only for contact purposes.

DATE:                  Monday 16 August

TIME:                   VIC / NSW / TAS / QLD: 1pm-2pm

                             SA / NT: 12.30pm-1.30pm

                             WA: 11am-12pm

                            

Boost Your Skills: A Survival Guide For Dealing With Difficult People

Ever dealt with difficult customers, colleagues or just difficult people? This session will arm you with the skills to approach and manage difficult people, look at the root causes of difficult behavior as well as teach you how to deal with workplace conflicts and handle stressful situations.

About the presenter:

Karen is a professional trainer and life coach with 30 years’ experience in the training industry, and has delivered training in 27 different countries, cultivating a great understanding of working with different cultures and backgrounds. This wealth of experience training in different countries has given her a wealth of different opportunities and learning experiences within the corporate, non-profit and sporting sectors.

Topics covered:

  • Identify root causes of difficult behaviour
  • How to approach and manage difficult people
  • Understand particular types of behaviour
  • How to deal with passive and aggressive behaviour
  • Dealing with workplace conflicts
  • Recognise different attitudes
  • Handle stressful situation

Boost Your Skills: A Survival Guide For Dealing With Difficult People

  • Monday Aug 16 2021, 1:00 PM - 2:00 PM
  • TLN ONLINE LEARNING SPACE
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