PRESENTER:      Monique Richardson

COST:                  This is a free event for ASU members. Collection of your information is used only for contact purposes.

DATE:                  Monday 26th August

TIME:                   VIC / NSW / TAS / QLD: 7pm-8pm

                             SA / NT: 6.30pm- 7.30pm

                             WA: 5pm-6pm


Working with Difficult People

This course will focus on working with difficult people.

Participants will begin by learning to identify difficult behaviour and triggers for that behaviour, before learning about differences in communication and working styles.

Participants will then work to develop strategies to deal with difficult people in the workplace applying tips and techniques to better work with others.


About the Presenter:

Monique is a highly experienced, dedicated and passionate Customer Service facilitator, consultant and speaker. She has held long term, senior consulting roles with the Customer Service Institute of Australia (CSIA), the Australia Institute of Management (AIM) and previously held the position of National Training Manager at Hertz.

Monique holds her Certificate IV in Customer Contact, Training & Assessment and is an accredited DiSC profile practitioner and successfully runs her own customer-centric training consultancy, delivering learning initiatives at all levels to a diverse portfolio of clients & organisations.

An energetic & interactive facilitator, Monique brings a deep breadth of knowledge to her work with others whilst providing engaging and practical learning outcomes.


Topics covered:

  • Identify difficult behaviour & triggers for behaviour.
  • Understanding differences in communication/working styles
  • Developing strategies to deal with difficult people in the workplace
  • Applying tips and techniques to better work with others within the workplace.

Boost your skills: Working with Difficult People (Night Session)

  • Monday Aug 26 2019, 7:00 PM - 8:00 PM