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PRESENTER:     Monique Richardson

COST:                 This is a free event for ASU members. Collection of your information is used only for contact purposes.

DATE:                 Wednesday, 6th October 2021

TIME:                  VIC / NSW / TAS: 1pm-2pm

                             SA: 12.30pm-1.30pm

                             QLD: 12pm-1pm

                             NT: 11:30-12:30

                             WA: 10am-11am

     

Boost Your Skills: Maintain your Mojo - Working with Customers from Home

Join customer service expert Monique Richardson for a discussion on how the new way of managing work during the COVID-19 pandemic is taking a toll on us all - especially when juggling the demands of customers and keeping a healthy separation between work and personal responsibilities. Find out how to 'maintain your mojo'!

Monique Richardson is one of Australia’s leading Experts in Service Leadership and Customer Service who is obsessed with transforming customer service cultures through a service leadership driven approach. With over 20 years’ experience, Monique has delivered Service Leadership and Customer Service Workshops to over 40,000 people. Monique has had extensive experience in the Government sector working with clients including Service NSW, Banyule City Council, Hobsons Bay City Council and Energy & Water Ombudsman NSW, as well as many ASX Top 200 companies including ANZ, Transurban Group, Coles Group, Origin, Vocus Group, AGL, Toll Group and iconic brands including the Melbourne Cricket Club, and Mercedes-Benz. Monique has also been featured on Sky News, Sunrise, CEO World, The CEO Institute, Business Essentials Daily and Team Guru.

Topics covered:

  • Examining customer behaviour and COVID-19.
  • Managing difficult customer behaviours when working from home and in hybrid workplaces, compared to an office.
  • How to ‘maintain your mojo’, develop support networks in a changing workplace environment and build a healthy separation between work obligations and home life.
 

Boost Your Skills: Maintain your Mojo - Working with Customers from Home

  • Wednesday Oct 06 2021, 1:00 PM - 2:00 PM
  • TLN ONLINE TRAINING ROOM
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