PRESENTER:      Monique Richardson

COST:                  This is a free event for ASU members. Collection of your information is used only for contact purposes.

DATE:                  Monday 12th August

TIME:                   VIC / NSW / TAS / QLD: 1pm-2pm

                             SA / NT: 12.30pm-1.30pm

                             WA: 11am-12pm


Working with Difficult People

This course will focus on understanding differences & preferences individuals have in their communication & working styles and working with these differences more effectively within the workplace.

Participants will begin by understanding innate differences & preferences in themselves and others, exploring this further and learn strategies to deal with differences in the others within the workplace.

Participants will also understand how to apply tips and techniques to better work with others within teams and the workplace


About the Presenter:

Monique is a highly experienced, dedicated and passionate Customer Service facilitator, consultant and speaker. She has held long term, senior consulting roles with the Customer Service Institute of Australia (CSIA), the Australia Institute of Management (AIM) and previously held the position of National Training Manager at Hertz.

Monique holds her Certificate IV in Customer Contact, Training & Assessment and is an accredited DiSC profile practitioner and successfully runs her own customer-centric training consultancy, delivering learning initiatives at all levels to a diverse portfolio of clients & organisations.

An energetic & interactive facilitator, Monique brings a deep breadth of knowledge to her work with others whilst providing engaging and practical learning outcomes.


Topics covered:

  • Understanding differences & preferences individuals have in their communication & working styles.
  • Exploring these differences & preferences through the use of Merril Reid’s Social Styles model & framework.
  • Identify how difficult behaviour & triggers for behaviour arise due to differences in the way we work, think & communicate.
  • Developing strategies to deal with differences in the workplace
  • Applying tips and techniques to work more effectively with others within the workplace.


Boost your skills: Working with Difficult People (Day Session)

  • Monday Aug 12 2019, 1:00 PM - 2:00 PM